The staff is very attentive. They helped us get a shuttle to the hotel, and it was a great service. Also, I had an unforeseen event so I asked for help and they always helped me. I really appreciate the welcome and the help they gave me, both to find food when it was very late, and to help us get to the meeting point for the tour we had scheduled.
We arrived at night and it was a little confusing getting to the Riad, but Mohammed was waiting to guide us. So it's not negative, it's just the slightly strange part.